Terms and Conditions

Terms of Service for The Feedback Circle - Google Ads Online Training Community

These Terms of Service (“Terms”) govern your use of The Feedback Circle website and services (collectively referred to as the “Service”). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you may not access the Service

1. Membership:

1.1.1 Eligibility:

To access and use the Service, you must be at least 18 years old or have the consent of a parent or guardian. By accessing or using the Service, you represent and warrant that you meet these eligibility requirements.

1.1.2 Registration:

In order to access certain features of the Service, you may be required to register and create an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to maintain its accuracy.

2. Membership Duration:

2.1 Term of Membership:

Upon registration and payment of subscription fees, your membership with our community will be effective for the duration of the selected subscription term (e.g., yearly or monthly).

2.2 Continuation of Membership:  

Members will remain part of our community until the end of their current subscription term, unless otherwise cancelled in accordance with Section 7 (Cancellation) of these Terms.

2.3 No Refunds:

Except as otherwise provided in these Terms or required by applicable law, we do not provide refunds or credits for any partial membership periods or unused portions of subscription fees.

2.4 Non-Payment Policy:

If payment for a membership subscription is not received within 24 hours of the due date, access to the Service will be revoked. Continued access to training materials, resources, and community features will only be restored upon receipt of full payment. It is your responsibility to ensure that payment methods are up to date and sufficient funds are available

3. Content Sharing:

3.1 Permission to Share:

By participating in our community, you grant us permission to share any information, posts, or content you contribute to the community’s feed or challenges. This includes but is not limited to comments, questions, feedback, and submissions related to Google Ads training.

3.2 Ownership:

You retain ownership of any content you share in the community. However, by posting content, you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content worldwide in any media

4. Community Guidelines:

4.1 Respectful Behaviour:

You agree to engage with other members of the community in a respectful and courteous manner. Harassment, hate speech, bullying, or any form of discrimination will not be tolerated.

4.2 Intellectual Property:

You acknowledge that all content provided through the Service,including but not limited to training materials, videos, and written content, is the intellectual property of The Feedback Circle or its licensors. You agree not to reproduce, distribute, modify, or create derivative works based on such content without prior written consent.

4.3 Compliance with Policies:

You agree to comply with all applicable laws and regulations, including but not limited to Google’s advertising policies, while using the Service.

5. Training Materials:

5.1 Access to Training Materials:

The Feedback Circle provides access to training materials and resources designed to support beginners in Google Ads. These materials are provided for educational purposes only and do not constitute professional advice. Members may retain only the templates and checklists explicitly shared within the Google Ads community, solely for their personal use. All other materials and resources—including but not limited to videos, presentations, documents, and course content—may not be downloaded, copied, retained, or reused in any form. These materials remain the property of The Feedback Circle and must not be stored or distributed outside the community. Unauthorized use or retention of non-permitted materials may result in removal from the community and potential legal action.

6. Limitation of Liability:

6.1 No Warranty:

The Service is provided on an “as-is” and “as-available” basis, without any warranties of any kind, express or implied. The Feedback Circle disclaims all warranties, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

6.2 Limitation of Liability:

To the maximum extent permitted by law, The Feedback Circle shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your access to or use of or inability to access or use the Service; (b) any conduct or content of any third party on the Service; or (c) unauthorised access, use, or alteration of your transmissions or content.

7. Termination:

7.1 Termination by The Feedback Circle:

The Feedback Circle reserves the right to terminate or suspend your access to the Service at any time, with or without cause, and without prior notice or liability.

19.2 Termination by User:

You may terminate these Terms at any time by ceasing to use the Service and closing your account.

8. Additional Promise:

Get better ad results in 90 days or your next month is completely FREE!! We are committed to delivering effective advertising solutions tailored to your needs. If you do not see noticeable improvements in your ad results within 90 days of implementing our services, we guarantee your next month’s service free of charge. (Terms and conditions
apply. See Section 8.4)

8.1 Terms and Conditions for Promise:

8.1.1 Eligibility:

This promise is applicable to clients who have subscribed to our training/ learning services for a minimum of 90 days.

8.1.2 Evaluation of Results:

Ad performance will be assessed using Key Performance Indicators (KPIs) like Cost per Lead, Cost per Sale, Increase in Leads, Increase in Sales, or Reduction in advertising costs. In the absence of accurate conversion tracking data from the 90 days preceding the program start, free month qualifications will not be granted.

8.1.3 Free Month of Service:

If the client does not observe significant improvements in their ad performance within the 90-day period, they are eligible for a free month of service.

8.1.4 Application of Free Month:

The free month of service will be applied to the client’s account immediately following the conclusion of the 90-day period.

8.1.5 Discretion:

This offer is subject to review and may be modified or revoked at the discretion of The Feedback Circle.

8.1.6 Other Terms:

Other terms and conditions may apply.

9. Miscellaneous:

9.1. Modification of Terms:

The Feedback Circle reserves the right to modify or revise these Terms at any time. Any changes will be effective immediately upon posting the revised Terms on the Service. Your continued use of the Service after the posting of the revised Terms constitutes your acceptance of such changes.

9.2 Governing Law:

These Terms shall be governed by and construed in accordance with the laws of South Africa, without regard to its conflict of law principles.

9.3 Entire Agreement:

These Terms constitute the entire agreement between you and The Feedback Circle regarding your use of the Service and supersede all prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and The Feedback Circle regarding the subject matter herein.

10.Cancellation:

You may cancel your membership with The Feedback Circle at any time by providing written notice to us via email or through the account settings on the website. Upon cancellation, you will lose access to any future training materials, resources, or community features available through the Service. Any outstanding payments or fees owed to us at the time of cancellation will remain due and payable. No refunds or credits will be provided for any partial membership periods or unused portions of subscription fees.

11. Ownership:

The Feedback Circle is owned by Neptune Design (PTY) Ltd. By accessing or using The Feedback Circle service, you acknowledge that you are also in agreement with the terms and conditions of Neptune Design (PTY) Ltd.

If you have any questions about these Terms, please contact us at [email protected]. By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms.

Terms and Conditions were last updated on August 22, 2025.